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Call Center Patient Service Representative
Job Code:2024-HOMCTY-003
FLSA Status:Non-Exempt
Referral Bonus Eligible:Not Available
FTE:80 hours bi-weekly
Location:Houghton or Marquette County Clinic
  

Summary:
The Call Center Patient Service Representative (CCPSR) is often first contact a patient has with the organization by phone.  The CCPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients by telephone mainly to schedule appointments, answer and route questions to the appropriate clinic staff, updating patient information, and perform other clerical duties as assigned.

Job Qualifications:
Education, Training, Licensing, and Credentialing

Required:

-  High school diploma or equivalent

Preferred:

-  Advanced training in business, service or healthcare related field
-  Training in medical terminology

Experience and Skills

Required:

-  Professional and friendly demeanor
-  Demonstrated verbal and written communication skills, in English
-  Proficient typing skills
-  Proficient computer skills including experience using email
-  Ability to multitask with attention to detail
-  Ability to problem solve and multi-task
-  Prior experience and ongoing ability to maintain confidential information

Preferred:

-  Prior experience using eClinical Works (eCW)
-  Experience using Microsoft Office including Excel, Word and PowerPoint
-  Experience working in healthcare field
-  Experience working in the service industry providing high quality customer service
-  Experience working in a call center or as a receptionist
Full Job Description
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