2019:VNF- BUR-3-001: Grocery Customer Service (11a-6p, inc. weekends)
Full Time/Part TimePart Time
Availability Needed11a-6p, inc. weekends
Wage Range$11.00-$13.00 DOE
Core Duties and Responsibilities:
Stocking, Special Orders and Customer Service 
  • Identifies self as employee by being in VNF smock or other optional merchandise and nametag.
  • Stock displays fully without overcrowding; face items on shelves.
  • Rotate older stock to front making space for new stock and rotate overstock into storage.
  • Pull short-date or low-quality items, notify buyer, and place in write off box.
  • Label unscanned items accurately with price tags or signs.
  • Keep backstock areas in order. Notify buyer of out-of-stocks.
  • Check deliveries to verify piece count, notify buyer of discrepancies.
  • Check for damage and unacceptable quality, notify buyer of problems and give to receiving for credit.
  • Help with unloading as needed and assist customers with special orders.
  • Participate in demos as necessary while ensuring food handling practices follow health department guidelines.
Qualifications of the Position:

Mandatory Qualifications:

  • Excellent time management and communication skills
  • Able to multi-task and remain flexible to the changing needs of the business
  • Regular, predictable attendance

Preferred Qualifications:

  • English proficiency
  • Familiarity with MS Office and POS systems
  • Previous customer service experience
  • Familiarity with natural foods, grocery industry or cooperatives

Physical Demands of Position:
• Ability to lift/push/pull/carry up to 30 pounds frequently; 30-50+ pounds occasionally
• Manual dexterity with ability to reach, grasp and utilize hands, wrists, and fingers for extended periods of time
• General range visual acuity to evaluate and interact in working environment for extended periods of time
• Ability to stand and walk for extended periods of time
• Regular exposure to working in refrigerated and frozen environments
• Ability to climb ladders, kneel, crouch, and bend occasionally required