Return to Current Open Positions

Returning Applicant?  Login Now
IT Support Specialist
Job Code:2025-GFHC-015
FLSA Status:Non-Exempt
Referral Bonus Eligible:Yes - $500
Weekly Hours:40 hrs/week
Location:Gwinn Family Health Clinic
  

Summary:

Upper Great Lakes Family Health (UGLFH) is seeking a IT Support Specialist to provide end user support of all information technology computer software, hardware, peripherals (printer, mobile technologies, phones, etc), applications, network, e-mail and telecommunications. 

About Us

Upper Great Lakes Family Health is your community-based medical, dental, and behavioral health care center.  We are designated as a Federally Qualified Health Center (FQHC), providing services regardless of language, gender, socio-economic status, sexual orientation, physical and mental capacity, age, religion, housing status and ability to pay.

Our Mission

Providing exceptional health care services for all people in the Upper Great Lakes region regardless of their ability to pay.

Job Qualifications:

GENERAL PROFESSIONAL DEVELOPMENT

  1. Displays basic organizational skills and can prioritize and organize own work.
  2. Devises effective solutions to situations encountered which include not just the specific issues related to the function, but the general concerns of the organization.
  3. Selects from established alternatives and modifies approaches in response to situations encountered.
  4. Exercises tact and diplomacy in the resolution of mild conflicts or disagreements.
  5. Effectively explains complex or technical information to others.

PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES

  1. Possesses advanced general skills, including written and verbal communications skills, computational and computer skills, and mathematical knowledge frequently acquired through completion of an IT-related bachelors degree program or an associate degree with acquired business experience.
  2. Possesses professional healthcare IT experience, generally obtained from on-the-job experience.

LICENSES & CERTIFICATIONS

  1. Current technical support certification (i.e., A+, Windows desktop OS)

TECHNICAL SKILLS

  1. Microsoft Office Suite to create correspondence, tables, charts, graphs, spreadsheets, and presentations.
  2. Advanced utilization of multiple systems or platforms specific to IT operations.
  3. Basic network troubleshooting skills.

COMMUNICATION SKILLS

  1. Excellent written and oral communications skills
  2. Excellent cross-cultural communication skills.
  3. Effectively communicates information during informal and formal video presentations.
Full Job Description