INTRODUCTORY PERIOD:
All regular appointees serve a six (6) month introductory period.

CITIZENSHIP/IMMIGRATION STATUS:
In accordance with the Immigration Reform and Control Act of 1986, Neighborhood House Association hires only U.S. citizens and others lawfully authorized to work in the U.S. 

This Job Announcement is not an offer of employment. The provisions of this job announcement do not constitute an express or implied contract. Any of the provisions contained in this job announcement may be modified or revoked without notice. Any person who is hired may voluntarily leave their employment upon giving proper notice and may be terminated by the Agency at any time and for any reason.  Any oral or written statements to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employee.

Please note that offers of employment are only valid if they are made by the Human Resources Department

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

POSITION PURPOSE:

Under the Director of Social Services' supervision, provides housing services for adults on an outpatient basis and performs related work as required. Neighborhood Housing Navigators (NHN) are community-based case managers providing intensive case management support to community members through intensive coordination of health and health-related services via Enhanced Care Management (ECM). The NHN provides housing related community support to clients with identified housing needs through coordination with Neighborhood Housing Navigators and ECM services. Main duties include conducting personal assessments, guiding individuals in developing housing care plans and goals, and connecting individuals to resources and support in the community, all with the goal of providing housing tenancy and sustaining services.

DESIRED MINIMUM QUALIFICATIONS:

• Bilingual in English and Spanish preferred.
• Fully vaccinated against COVID-19 at time of hire.
• Experience working in a health care setting preferred.
• Experience providing case management/case work services to underserved or special needs populations with varied and complex health, behavioral health, economic and educational circumstances.
• Personal experience living or working in community to be served, including awareness of available resources, community conditions, barriers, and assets.

   

• Ability to:
• Ability to demonstrate a trauma informed approach and utilize motivational interviewing.
• Expertise of relevant resources within the San Diego County community.
• Experience working with underserved populations and broad knowledge of diverse cultures and sensitivity in dealing with diversity issues.
• Ability to work independently, take significant initiative, manage multiple demands, and prioritize when needed.
• Possess and maintain positive and supportive relationships with coworkers, strong communication, relationship-building skills, and ability to collaborate and work in a team-oriented atmosphere.
• Maintain accurate knowledge about the agency, its programs and service.
• Accurately represent the agency to and preserve positive working relationships with the general public, clients, funding sources, government bodies, etc.
• Communicate positive and negative feedback from the community through your supervisor to management and utilize appropriate opportunities to purse positive public relations for the agency.
• Commit to company values and mission with ability to demonstrate those positively and proactively to clients, fellow employees and management in everyday performance and interactions.

• Maintain absolute confidentiality concerning client information.
• Handle multiple priorities and show a high degree of initiative.
• Practice good grammar, spelling and case note composition skills;
• Present a professional manner and appearance;
• Demonstrate excellent organizational skills;
• Manage time effectively;
• Implement problem solving skills;
• Show proficiency in MS Office suite;
• Respond appropriately in crisis situations;
• Demonstrate interpersonal, collaborative and relationship-building skills; interact positively with fellow employees and management at the company, and when dealing with staff at other agencies;
• Be dependable, punctual and reliable.

LANGUAGE SKILLS:

The incumbent must be fluent in the written and verbal skills necessary to successfully perform the position's essential functions, duties and responsibilities. Ability to read, speak and write English (and Spanish if bilingual) with clarity of expression sufficient to communicate to employees and clients in clear and easily understood terms.

EDUCATION AND EXPERIENCE:

A typical way to obtain the knowledge, skills and abilities outlined above is completion of a Bachelor’s Degree program in Finance, Psychology, Social Work and/or Counseling from an accredited university (preferred, not required) with one year experience working in the field of HUD housing services, social work, mental health, or a medical setting, and/or related field; or an equivalent combination of training and experience. Bilingual preferred.

LICENSES, CERTIFICATES & SPECIAL REQUIREMENTS:

Must have a valid California Drivers’ License; ability to be bonded; possession of or authorized access to a registered and insured vehicle. TB test required upon hire and must be maintained every four years. Must provide proof of COVID-19 vaccination. 

PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit or stand for long periods; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; reach with hands and arms; walk and lift or move up to fifty pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; observe and interpret complex situations; learn and apply new information or skills; perform work on multiple, concurrent tasks; and interact with program management, staff, clients and others encountered in the course of work. The employee may have occasional contact with abusive and physically violent clients.

EXAMPLES OF ESSENTIAL DUTIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Serve as a community-based advocate and resource for health plan members, using knowledge of the community and resources available to engage and assist clients in managing needs.
• Engage clients with motivational interviewing and trauma-informed care practices to conduct initial intakes, confirm program eligibility, provide ongoing outreach, and set up meetings in the most easily accessible setting for members, such as in-person appointments at their homes, NHA offices or other community locations, telephonic and/or virtual settings.
• Contact eligible members to assist in development, implementation, evaluation, and revision of Assessments and individualized Care Plans and objectives, which may include accessing social services such as community-based resources for housing, food, employment, etc.
• Assist clients to develop, implement, evaluate, and revise housing case plan goals and objectives, which may include obtaining income and establishing supportive services that will help to assure housing stability, tenant screening, housing assessments and developing an individualized housing support plan which includes housing search assistance, support in completing applications, and obtaining required documentation.
• Identify, coordinate, and secure resources for subsidized rent and secure funding for security deposit, moving costs, adaptive aids, environmental modification, and other one-time expenses necessary to enable a person to establish basic housing, and arranging for and supporting move.
• Provide early identification and intervention for concerns that may jeopardize housing and provide education, training and coaching on maintaining housing, in addition to coordination with landlord to assist in resolving disputes, communicating, and advocating on behalf of tenants, and provide landlord education and engagement.
• Assist with annual recertification, independent living and life skills training, link clients with community resources, review, update and modify housing support and crisis plans, conduct health and safety visits, and provide independent living and life skills training.
• Maintain communication with Neighborhood Networks Program staff, service providers, and housing resources and provide timely and accurate documentation of service delivery, status, and progress of clients.

• Creates detailed documentation of clients’ housing progress and performs various other administrative functions associated with the program; updates assigned clients’ progress notes; maintains weekly log of clients seen.
• Enters necessary data and information into the database in the required time frame.
• Ensure that all client files are accurate, organized, auditable and stored in confidential file cabinets.
• Assist with recruitment of clients.
• Represent NHA and the Program at meetings as requested by the Director of Social Services.
• Assist with administrative duties as needed.
• Assist Social Services Director with special projects.
• All other related duties as assigned by the Social Services Director.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works under typical office conditions; the noise level is usually quiet.