INTRODUCTORY PERIOD:
All regular appointees serve a six (6) month introductory period.

CITIZENSHIP/IMMIGRATION STATUS:
In accordance with the Immigration Reform and Control Act of 1986, Neighborhood House Association hires only U.S. citizens and others lawfully authorized to work in the U.S. 

This Job Announcement is not an offer of employment. The provisions of this job announcement do not constitute an express or implied contract. Any of the provisions contained in this job announcement may be modified or revoked without notice. Any person who is hired may voluntarily leave their employment upon giving proper notice and may be terminated by the Agency at any time and for any reason.  Any oral or written statements to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employee.

Please note that offers of employment are only valid if they are made by the Human Resources Department

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Department Program: Healing Oaks Clinic 286 S Euclid Avenue Suite 102 San Diego, CA 92114

POSITION TITLE: BILLING SPECIALIST (2.0 FTEs ADMIN TOTAL)

BPSR Billing Specialist 1.0 FTE Admin; SUD Billing Specialist 1.0 FTE Admin

POSITION PURPOSE: The Billing Specialists performs a wide variety of routine clerical and billing support functions and timely and accurate entry and maintenance of client eligibility data, generation of client information, client billing preparation and reconciliation processes, and customer service.

REPORTING RELATIONSHIP: Billing Specialists report to the Administrative Lead.

PROGRAM SUMMARY FOR HEALING OAKS HYBRID OUTPATIENT CLINIC INCLUDING URGENT WALK-IN, ADMINISTRATION, AND MOBILE OUTREACH

The Healing Oaks Hybrid Outpatient Clinic (HOC), a Short-Doyle Medi-Cal certified (SD/MC) and Drug Medi-Cal (DMC-ODS) Program, that will provide outpatient psychiatric and behavioral health services to individuals ages 18+ with severe mental illnesses (SMI), including co-occurring disorders (COD), in the Central Region of San Diego of zip-code 92114. As a hybrid outpatient and Medication Assisted Treatment (MAT), HOC will provide evidence-based services to include psycho-social rehabilitation practices with a strengths-based emphasis that include psychosocial rehabilitation, psychiatric medication management, individual and group counseling, employment support, peer support, urgent walk-in and assessment, mobile outreach, case management, MAT, ambulatory withdrawal management (WM), recovery services, and both outpatient (ODT) and intensive outpatient (IOT) substance use treatment. These services have been designed to help residents in San Diego County with specialized care for transitional-aged youth (TAY), perinatal and parenting women and their children, justice involved individuals, and individuals with co-occurring disorder to include severe mental illness. Through these services, HOC will help residents of the community increase their functionality, live more fulfilling lives, and transition into lower levels of care and ultimately achieve a sustained recovery from substance use and mental illness. HOC’s services also include specialized programs for TAY, Older Adults, and individuals with COD that are person-centered, individualized, clinically effective, outcomes-driven, culturally responsive, gender-specific, trauma-informed, developmentally appropriate, and inclusive of Evidence base (EB) treatment, rehabilitation, and recovery service approaches.

KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of accounting principles, medical office billing and claims processing; Insurance verification and business software; Inventory keeping and organization. General understanding of psychosocial treatments for SUD treatment, MAT services, and insurance verification and billing. Experience working with a culturally diverse population and knowledge of cultural issues, values, & beliefs of the target population of adults w/ SMI, homelessness, co-occurring disorders, and criminogenic risks and needs, relevant to providing appropriate BPSR program services; Clinical assessment of clients with severe mental illness, counseling theory, and clinical care coordination principles, and best practices, cultural and socio-economic issues relevant to providing appropriate rehabilitation and recovery services to special population groups, including Latino, African American, and LGBTQIA+ communities, human behavior and the social environment; Exercise sound, expert independent judgment within general policy guidelines; Communicate clearly and concisely; operate a computer using word processing, spreadsheet, and database software applications; Operate standard office equipment.

EXPERIENCE AND TRAINING: A High School diploma or General Education Degree (GED) equivalent with at least one year experience in accounting, billing, and customer service. 60 words per minutes typing preferred.

LICENSES, CERTIFICATIONS & SPECIAL REQUIREMENTS: Strong organization, planning, and supervision skills are highly desired. Certificate of 60 words per minute typing required. Bilingual Spanish required. A Valid Driver’s License with current California automobile insurance; A Valid Cardiopulmonary Resuscitation (CPR) Certification; A Valid Tuberculosis Blood (TB) test; Proof of Completed Coronavirus (COVID-19) Vaccination is required upon hire. Some positions require transportation of clients in personal vehicle.

ESSENTIAL RESPONSIBILITIES AND DUTIES: Completes electronic & paper claims processing, insurance eligibilities, customer service, and payment processing; Provides clerical assistance to Administrative Lead such as typing correspondence, scheduling meetings, answering telephone; Assists with all electronic health record/information system duties – data entry, corrections, reports, scheduling; and billing; Prepares program materials and documents as needed; Develops and maintains billing filing systems; Creates and maintains databases of record; Records, transcribes, and maintains minutes of meetings; Serves as courier as required; Assists in preparing monthly reports, mileage reimbursement reports; Maintains inventory of office equipment, supplies and materials; Completes all other duties as assigned.