INTRODUCTORY PERIOD:
All regular appointees serve a six (6) month introductory period.

CITIZENSHIP/IMMIGRATION STATUS:
In accordance with the Immigration Reform and Control Act of 1986, Neighborhood House Association hires only U.S. citizens and others lawfully authorized to work in the U.S. 

This Job Announcement is not an offer of employment. The provisions of this job announcement do not constitute an express or implied contract. Any of the provisions contained in this job announcement may be modified or revoked without notice. Any person who is hired may voluntarily leave their employment upon giving proper notice and may be terminated by the Agency at any time and for any reason.  Any oral or written statements to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employee.

Please note that offers of employment are only valid if they are made by the Human Resources Department

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

POSITION TITLE: MOBILE OUTREACH CARE COORDINATORS (2.0 FTEs DIRECT TOTAL)

Care Coordinator 1.0 Direct FTE; Care Coordinator, Bilingual 1.0 Direct FTE

POSITION PURPOSE: The Mobile Outreach Care Coordinators provides clinical care coordination, rehabilitation and recovery services for adult clients, ages 18 to older adult with severe mental illnesses on an outpatient basis, including adults with a co-occurring disorder; and performs related work required.

REPORTING RELATIONSHIP: The Mobile Outreach Care Coordinators reports to BPSR Field Services Lead.

PROGRAM SUMMARY FOR HEALING OAKS HYBRID OUTPATIENT CLINIC INCLUDING URGENT WALK-IN, ADMINISTRATION, AND MOBILE OUTREACH

The Healing Oaks Hybrid Outpatient Clinic (HOC), a Short-Doyle Medi-Cal certified (SD/MC) and Drug Medi-Cal (DMC-ODS) Program, that will provide outpatient psychiatric and behavioral health services to individuals ages 18+ with severe mental illnesses (SMI), including co-occurring disorders (COD), in the Central Region of San Diego of zip-code 92114. As a hybrid outpatient and Medication Assisted Treatment (MAT), HOC will provide evidence-based services to include psycho-social rehabilitation practices with a strengths-based emphasis that include psychosocial rehabilitation, psychiatric medication management, individual and group counseling, employment support, peer support, urgent walk-in and assessment, mobile outreach, case management, MAT, ambulatory withdrawal management (WM), recovery services, and both outpatient (ODT) and intensive outpatient (IOT) substance use treatment. These services have been designed to help residents in San Diego County with specialized care for transitional-aged youth (TAY), perinatal and parenting women and their children, justice involved individuals, and individuals with co-occurring disorder to include severe mental illness. Through these services, HOC will help residents of the community increase their functionality, live more fulfilling lives, and transition into lower levels of care and ultimately achieve a sustained recovery from substance use and mental illness. HOC’s services also include specialized programs for TAY, Older Adults, and individuals with COD that are person-centered, individualized, clinically effective, outcomes-driven, culturally responsive, gender-specific, trauma-informed, developmentally appropriate, and inclusive of Evidence base (EB) treatment, rehabilitation, and recovery service approaches.

KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of BPSR guidelines and principles of care; Solution-focused and recovery approaches and modalities; Legal and ethical issues pertaining to delivery of professional services; Local community and mental health resources available; Group dynamic theories and facilitation methods; Diagnostic categories (DSM-V); Current trends and issues in the field of behavioral health care; Evidence-based practices and issues pertaining to psychosocial treatments for SUD, Motivational Interviewing, and Relapse Prevention. Experience working with a culturally diverse population and knowledge of cultural issues, values, & beliefs of the target population of adults w/ SMI, homelessness, co-occurring disorders, and criminogenic risks and needs, relevant to providing appropriate BPSR program services; Clinical assessment of clients with severe mental illness, counseling theory, and clinical care coordination principles, and best practices, cultural and socio-economic issues relevant to providing appropriate rehabilitation and recovery services to special population groups, including Latino, African American, and LGBTQIA+ communities, human behavior and the social environment; Exercise sound, expert independent judgment within general policy guidelines; Communicate clearly and concisely; operate a computer using word processing, spreadsheet, and database software applications; Operate standard office equipment.

EXPERIENCE AND TRAINING: A master’s degree and higher (waived PsyD or PhD) in social work, marriage and family therapy, or counseling with graduate level internship experience with SMI clients or one (1) years post master’s experience working with SMI including those with co-occurring disorder or an equivalent combination of training and experience.

LICENSES, CERTIFICATES AND SPECIAL REQUIREMENTS: Must be registered with the Board of Behavioral Science Examiners; or is license waivered by the State of California, or eligible to register with the Board of Behavioral Science Examiners; Must be willing and able to use personal vehicle to transport clients; One Care Coordinator position must be Bilingual in Spanish. A Valid Driver’s License with current California automobile insurance; A Valid Cardiopulmonary Resuscitation (CPR) Certification; A Valid Tuberculosis Blood (TB) test; Proof of Completed Coronavirus (COVID-19) Vaccination is required upon hire. Some positions require transportation of clients in personal vehicle.

ESSENTIAL RESPONSIBILITIES AND DUTIES: Provides mobile outreach and engagement for clients in the community; Completes screening and assessment to determine program eligibility; Promotes positive health outcomes for clients utilizing mobile case management, care coordination with other providers, and supportive services with a team of dedicated professionals; Connects with clients and their families to a medical clinic providers, as well as other clinic and community-based services; Arranges transportation, utilizing LYFT services or personal vehicles, and accompany clients to office visits as needed; Uses motivational interviewing, trauma-informed care, and harm-reduction practices; Creates detailed documentation of client progress using an electronic health record system; Provides crisis intervention or refer to community providers for mental health, SUD treatment, or co-occurring treatment programs; Completes all other duties as assigned.