Front Desk Clerk
We are seeking a full time and part time Front Desk Clerks for our location in Emmitsburg Maryland. Under the direction of the Residential/Transportation Supervisor, this position requires exceptional performance in all facets of customer service in a 24/7 guest registration desk environment to include but not limited to:
Key Job Functions
· Greet, register, and assist visitors, answer inquiries, and create a welcoming environment at a Higher Education campus.
· Compile, maintain and distribute communications, such as emails, reports, and other department correspondences.
· Maintain records of room assignments and other registration-related information in database and department communication log.
· Perform various requirements in a Windows based program such as travel reservations and lodging reservations.
· Create and/or maintain filing systems, both electronic and physical.
· Gather reimbursement information.
· Coordinate and confirm drivers for any scheduled or unscheduled transportation needs.
· Communicate with shuttle drivers to review passenger lists and provide appropriate course of action.
· Answer telephone and process messages, work orders and/or provide information regarding services to callers.
· Answer guest questions to include local services, local tourist attractions, and travel directions.
· Ability to translate accurate written and oral messages from switchboard operations and vehicle fleet program.
· Assist guests with special accommodation request of luggage assistance.
· Perform special projects and other duties as assigned
Qualifications
Must be a US citizen, 18 years of age or older, possess a valid driver’s license and have a high school diploma or equivalent.
Applicant must be proficient in MS Office with emphasis on MS Word, Excel, Outlook, and have working knowledge of Adobe Acrobat DC. Applicant must understand basic office skills with customer service experience.
Must be able to stand for long periods of time and perform repetitive movements.
Must obtain or hold Public Trust clearance.
All applicants will be subject to a drug screening.
Primary hours of 11pm - 7am, weekends and possible holidays.
We do not offer remote work for this position
