The Community Health Worker / Welcome Center Caseworker assists all individuals including immigrant, refugee, and limited English proficiency individuals and families with accessing services and understanding available resources. This role serves as a trusted, frontline support for community members, helping to reduce barriers to health care, public benefits, and essential services through culturally responsive navigation, education, and advocacy.
The Community Health Worker / Welcome Center Caseworker acts as a liaison between the community and health, social service, and public systems to facilitate access to care, improve service quality, and promote culturally competent service delivery. Services and resources supported include, but are not limited to, public benefits, healthcare, housing, employment, education, legal aid, DMV services, naturalization and immigration support, documentation, food security, and other basic needs.
In addition to direct client services, this position plans, coordinates, and participates in outreach programs and community activities to provide education, assistance, and referrals to new and existing individuals and families. The role also builds individual and community capacity by increasing health knowledge, self-sufficiency, and system navigation skills through outreach, community education, informal counseling, social support, and advocacy.
The Community Health Worker / Welcome Center Caseworker regularly engages in community outreach and educational activities, which may require a flexible schedule, including occasional evenings and weekends.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Adaptability- Adjusts to changing priorities, schedules, and community needs; manages competing demands; remains effective in dynamic and sometimes unpredictable environments.
Analytical - Collects and researches data; Uses intuition and experience to complement data; Reports data in an accurate and timely manner.
Attendance - Consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Client-Centered Customer Service- Responds promptly and respectfully to client needs; builds trust and rapport; meets commitments; maintains professionalism in sensitive or complex situations.
Communication (Oral & Written) Communicates clearly and respectfully with individuals, families, groups, and partners; listens actively; presents information effectively in one-on-one and group settings; documents services accurately and clearly; provides interpretation and translation as needed to support clients in their preferred language.
Community Leadership and Advocacy - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others; Displays passion and optimism; Inspires respect and trust.
Cultural Responsiveness & Equity- Demonstrates respect for cultural and linguistic differences; understands the communities served and their needs; provides services in a culturally and linguistically appropriate manner; promotes equity, inclusion, and a harassment-free environment.
Dependability – Follows instructions; Responds to management direction; Takes responsibility for actions; Keeps commitments, commits to reaching goals and completes tasks on time or notifies supervisor with an alternate plan.
Documentation, Data & Quality Management - Accurately documents services and outreach activities; tracks data for grant, evaluation, and billing purposes; demonstrates attention to detail and commitment to quality.
Initiative, Judgment & Problem Solving Demonstrates self-motivation and independent action; proactively identifies challenges and opportunities; gathers and analyzes information; applies creativity, resourcefulness, and sound judgment to develop practical solutions; makes timely and informed decisions; supports and explains reasoning; includes appropriate individuals in decision-making; takes calculated risks when appropriate; seeks learning opportunities; shares ideas; and asks for or offers support as needed.
Interpersonal Skills & Confidentiality- Maintains confidentiality; demonstrates empathy and emotional intelligence; remains open to feedback and differing perspectives; manages emotions in challenging situations.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning, Organization & Time Management- Prioritizes work effectively; manages time and outreach schedules efficiently; completes documentation and administrative tasks accurately and on time.
Professionalism & Ethics- Demonstrates integrity, honesty, and accountability; treats all individuals with respect and consideration; follows through on commitments; reacts appropriately under pressure; upholds organizational values; inspires trust through ethical behavior and responsible actions.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Teamwork & Collaboration- Works effectively with supervisors, colleagues, and community partners; demonstrates openness to others’ ideas, gives and welcomes feedback, and contributes to building a positive team environment; supports shared goals, cross-program collaboration, and group commitment to achieving objectives.
Technical Skills & Professional Development- Assesses own strengths and areas for growth; pursues ongoing training and development related to CHW practice, insurance navigation, public benefits, and community engagement; continuously builds knowledge and skills; applies learning to improve service delivery and shares expertise with others.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
Language Skills
Computer Skills
Certificates, Licenses, Registrations
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform. The essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.
