Bear River Casino
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Hotel Director
Location:HOTEL
Department:HOTEL DIRECTOR
FT/PT Status:Full Time
  

Job Responsibilities:
Responsible for the day-to-day management of the Hotel and its staff and has commercial accountability for planning organizing and directing all hotel services, including reception, bellman, and housekeeping.  Must strike a balance between customer satisfaction and effective business management, ensuring financial viability, and facilitate smooth-running customer service, while ensuring staff work together as a team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

  • Ensure compliance with licensing laws, health and safety and other statutory regulations.

     

  • Develop and implement a yearly operating budget including setting room rates, occupancy forecasts, revenue projections and department expenses.

     

  • Ensure compliance with company standards for personnel administration and performance, service to patrons and budget.

     

  • Delegate authority and assigns responsibility to all employees; supervises work activities of all employees.

     

  • Ensure staff receive proper training for each position, including safety training and standard operating procedures.

     

  • Allocate funds, authorizes expenditures and assists in budget planning.

     

  • Monitor cost controls on a regular basis.

     

  • Inspect guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.

     

  • Answer patrons’ complaints and resolves problems to maintain guest satisfaction.

     

  • Handle and resolve team member issues.

     

  • Adhere to the Casino & Hotel procedures and regulations.

     

  • Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner.

     

  • Audit daily reports and process monthly paperwork.

     

  • Order supplies and equipment as needed and in accordance with Casino procedures.

     

  • Maintain appearance standards as outlined in departmental and BRC policies.

     

  • Provide and inform team member of Players Club benefits, property amenities & marketing programs to our guests.

     

  • Provide courteous service to our guests and be cordial to all team members.

     

  • Communicate effectively both orally and in writing.

     

  • Maintain a consistent, regular attendance record.

 

AUTHORITY/SUPERVISORY RESPONSIBILITIES:

  • Directly supervises staff of hotel.
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
  • Works with highly sensitive information, maintains confidentiality and discretion in all areas, including planning and promotional procedures and guest information files.

Job Qualifications:
Must have Bachelor's degree is preferred. 
Must be at least 21 years of age.
Minimum five (5)yrs experience in hotel management and five (5)yrs experience working a property with at least 50 guest rooms and exceeds a 3 Star 3 Diamonds rating.

Needs valid driver's license and be insurable by agencies insurance.

Must be able to pass a drug screen and background check.

Other Job Information (if applicable):
Tribal preference given per the Indian Self-determination and Education Assistance Act (25 U.S.C Section 450 e(B)).
  
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